UMP Customer Service
Phone: 1-888-849-3681
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Chat now: Sign in to your Regence account to chat during business hours.
To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service.
UMP members: If you are outside the U.S. and you have questions about your benefits and coverage, you can contact UMP Customer Service by signing into your Regence account and selecting Support to Chat now or email through the Message Center. You can also call using Skype. You may request to have a Customer Service Professional call you at a scheduled time during normal business hours for plan help.
If you are outside the U.S. and need to find a local provider, make an appointment or be hospitalized, call Blue Cross Blue Shield Global® Core at 1-800-810-2583 or call collect at 1-804-673-1177, 24 hours a day, 7 days a week.
Centers of Excellence Program administered by Premera
Phone: 1-855-784-4563
TRS: 711
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)
Puget Sound High Value Network
Phone: 1-855-776-9503
TRS: 711
Business hours: Monday through Friday 7 a.m. to 7 p.m. (Pacific)
UW Medicine Accountable Care Network
Phone: 1-888-402-4237
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. (Pacific). Saturday and Sunday 6 a.m. to 2 p.m. (Pacific)
HealthEquity
Online: HealthEquity
Phone: 1-844-351-6853
TRS: 711
Business hours: 24 hours, 7 days a week
Vision Service Plan
Online: Your vision account
Phone: 1-844-299-3041
Deaf, DeafBlind, Late Deafened and Hard of Hearing members call (TTY): 1-800-428-4833
Business hours: Monday through Friday 6 a.m. to 8 p.m. (Pacific). Saturday 7 a.m. to 8 p.m.; Sunday 8 a.m. to 8 p.m. (Pacific)
Calling from outside the US: Dial exit code of your country (typically 00) plus the country code (1 for USA), then the area code (916), then the seven-digit US local phone number 635-7373. Example: 001-916-635-7373
ArrayRx (formerly known as Washington State Rx Services)
Online: Sign in to your Regence account and select Covered services, then the Pharmacy tab to seamlessly access your pharmacy account. Prefer to access ArrayRx directly? Visit Your pharmacy account*
Phone: 1-888-361-1611
TRS: 711
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific). Available outside these hours with limited services.
*Note: You will be redirected to sign in using Secure Access Washington (SAW). SAW requires a Multi-Factor Authentication (MFA) for additional verification beyond username and password to prevent fraud and identity theft. If you do not have a SAW account, select the sign up button after selecting your pharmacy account link above. Your first and last name and email address are required to register. Having trouble logging in? Call ArrayRx at the number above for assistance.
Costco Mail-Order Pharmacy
Online: Sign in to your Costco account
Phone: 1-800-607-6861
TRS: 711
Fax: 1-800-633-0334
Business hours: Monday through Friday 5 a.m. to 7 p.m. (Pacific) Saturday: 9:30 a.m. to 2 p.m. (Pacific)
Note: UMP members do not need to be Costco members to use their mail-order service.
Postal Prescription Services
Online: Your PPS account
Phone: 1-800-552-6694
TRS: 711
Fax (for providers only): 1-800-723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)
Ardon Health
Phone: 1-855-425-4085
TRS: 711
Fax (for providers only): 1-855-425-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 p.m. (Pacific)
Online: Medicare or MyMedicare
Phone: 1-800-MEDICARE (1-800-633-4227)
TTY: 1-877-486-2048
Employees:
Contact your payroll or benefits office.
You can also use the Office of Financial Management MyPortal to update your address. However, name changes can be done only through your payroll or benefits office.
Retirees and PEBB Continuation Coverage members:
Phone: 1-800-200-1004
TRS: 711
Business hours: Monday through Friday 8 a.m. to 4:30 p.m. (Pacific)
To cancel or waive your coverage, visit the PEBB Program website using these links: